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Dovecot Health Centre

Patient Information

Disabled Access

The medical centre is on the ground floor.

Prams, bicycles, dogs (except blind dogs) and the use of mobile phones are not allowed in the waiting area.

We seek your co-operation in keeping this health centre in a clean and neat condition both internally and externally.

Smoking and eating food, sweets, crisps or drinks are strictly forbidden in any part of the health centre.

We and our primary health care team will not tolerate verbal and/or racial abuse or threatening and/or violent behaviour, habitual non-attendances of appointments or inappropriate use of any of the services we provide.

This practice is registered under and conforms to the data protection act.

Patients can gain access to their records on request in accordance with current legislation.

 

 

Compliment, Comment, Concern or Complaints

We aim to provide patients with the best care we can, but we will sometimes fall short of the mark. If you have any compliments, comments, concerns or suggestions, we want to hear about it.

Please speak to whoever you feel most comfortable with – your doctor, nurse, receptionist or manager – but if you would prefer to give us your feed back in writing please send it to the Practice Manager, Betty Brannan.

You can also send us a message by asking for a form and putting it into the prescription/suggestion box.

 

GP Registrar

From time to time a Registrar GP may see you. He/she will be a fully trained doctor who has chosen General Practice as their career. They seek to gain valuable experience from being based at The Practice, you may be asked to consent to a registrar videoing your consultation; this is for training purpose and will be viewed by the registrar and their trainer. Videoing will be applicable to verbal consultations only. Likewise you may also be asked to allow a medical student to sit in during your consultation with a GP, you are under no obligation to agree, but the experience will be of great value to the student.

 

GDPR

Your data, privacy and the Law. How we use your medical records  

  • This practice handles medical records according to the laws on data protection and confidentiality.
  • We share medical records with health professionals who are involved in providing you with care and treatment. This is on a need to know basis and event by event.
  • Some of your data is automatically copied to the Shared Care Summary Record
  • We may / do share some of your data with local out of hours / urgent or emergency care service 
  • Data about you is used to manage national screening campaigns such as Flu, Cervical cytology and Diabetes prevention 
  • Data about you, usually de-identified, is used to manage the NHS and make payments.
  • We share information when the law requires us to do, for instance when we are inspected or reporting certain illnesses or safeguarding vulnerable people.
  • Your data is used to check the quality of care provided by the NHS.
  • We may also share medical records for medical research

 

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