How to see the Doctor

To see the Doctor you need to Phone 0151 295 9440 between 8.00 a.m. and 6.30 p.m. There are limited numbers of book ahead appointments for each doctor which can also be booked online, as well as limited numbers of same day appointments.

Emergencies Inside of surgery hours: If you feel you are too ill to wait until the next available appointment, you may, dependent on the problem be offered advice, treatment or be asked to come to the surgery at a certain time and sit and wait to be seen by whichever doctor becomes available first.

How to see the Nurse / Healthcare Assistant

To see the nurse or healthcare assistant you can either phone or call in person to make an appointment.

Home Visits: Phone: 0151 295 9440

Please phone BEFORE 10:00 A.M. where possible, giving the reason for the home visit request as these will be prioritised on clinical need and it also assist the Doctors to plan their visits and avoid delays.


Emergencies Outside of Surgery Hours

Phone 111 (Freephone number for both landlines and mobiles). this service will provide emergency medical care when the surgery is closed, however it is not for repeat medications or long-standing medical problems. They also provide 24 hour general health advice and can point you to different health services in the local area.


Repeat Prescriptions

You must TICK only the items you require on the right hand tear off side of your repeat prescription and put it in the box outside reception - TWO FULL WORKING DAY'S NOTICE IS REQUIRED.

You can also order online, please ask reception for a password or post in your ticked requests enclosing a stamped addressed envelope - ONE FULL WEEK’S NOTICE IS REQUIRED.

IT IS YOUR RESPONSIBILITY TO ENSURE YOU DO NOT RUN OUT OF REPEAT MEDICATION. At various intervals you may be asked to see the Doctor or Nurse for a medication review.

All Clinics - Are by Appointment

Antenatal Clinic - Friday 9:15 – 12:00 a.m.

Full maternity services provided by the Midwife.

Asthma Clinic

To educate asthmatic patients about their condition, teach them to use their inhalers and encourage them to live a normal healthy life.

Baby Clinic – Thursday 9.30 –11.30 a.m.

To immunise, weigh and general health checks provided by the Health Visitor.

Coronary Heart Clinic

To monitor, screen and advise our at risk patients

Counselling – Community Service

For short term acute anxiety problems – by doctors referral.

Diabetic Clinic-

To monitor and advise our diabetic patients

Elderly Patients

All patients over the age of 75 can have a general health check.

Family Planning

We provide contraceptive injections, IUD and Implant Fitting/Removal. Emergency contraception can also be obtained at Old Swan Walk-in Centre


To protect children and adults against a range of diseases.  If you are going abroad on holiday or business then we can advise you on the vaccination you may need to stay healthy.

Minor Surgery

Lumps, warts, verrucas, ingrowing toe nails etc. are removed by Dr Alam and both doctors do Joint Injections. These are done by a waiting list initiative.

Physiotherapy – Community Service

By referral for short term treatment to acute injuries.

Respiratory Clinic  (COPD)

To monitor their condition, check inhaler technique and encourage them to live as normally as possible.

Well Person Clinic

To see patients for regular blood pressure check-ups, medication reviews, cervical screening and general MOT.

Keep It or Cancel It

If you no longer require your appointment cancel it and let someone else have it.

Other Information

New Patients as part of the registration process will be offered an appointment with the Healthcare Assistant so that she can take a medical history to assist us in getting to know you.